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The COVID-19 global crisis has dramatically impacted the customer experience landscape that we used to know. According to Salesforce, no less than 88% of...
How to use customer feedback to improve customer experience? According to 54% of marketers interviewed in 2021 by Mapp, the biggest challenge to a successful...
“How likely are you to recommend us to a friend or colleague?” As a customer, chances are you’ve heard these questions dozens of times. But did you know that...
Accepting customer feedback is essential to build a profitable business. If you don’t know how your customers view your brand, you don’t know either when...
I can’t get no satisfaction. Aside from being one of the most well-known chorus of rock n’ roll history, it’s also our motto, as there isn't a day when we...
2020 was a challenging year, full of difficulties but, on the other hand, full of opportunities. The whole world was forced into fastened digitalization,...
When we set out to create SatisMeter, we wanted to create a survey tool that could give you measurable, targeted feedback to both demonstrably improve your...
You can now design completely custom surveys and select from NPS, CSAT, CES, 1-5 ratings, Free Text, and Single Answer types of questions.
This year, we decided to take the opportunity of attending SaaStock a step further, and use this wonderful resource to take a measured look at the state of Customer Success.
SatisMeter’s new survey designer puts the power into users hands, allowing them to create customized questions to add to their NPS or CSAT surveys.
In this article we’re going to be talking about retreats and get-togethers for entirely remote teams. Find out why and how they’re a valuable resource.
By focusing on Customer Experience and collecting feedback MailPoet nearly doubled their Net Promoter Score (NPS) in just 6 Months, find out how!
Customer Success is a hot button topic wherever you look right now, and having worked with them for years we know Instapage stay on top.
Leading the Growth program at webinar platform Livestorm, we speak to Thibaut Davoult about whats new with his work, and how to tackle Customer Success.
This week we’ve been having a chat with Aircall, the cloud phone system which empowers teams to ace every call. We learn how customer feedback helps them do it.
We speak to the guys at PixelMe about their first year of outstanding growth, the tools they used to achieve it, and their thoughts for the future.
Put simply, everyone at SatisMeter takes weekly turns to be in charge of our live chat and e-mail support. Sounds mad? Here’s why it’s great.
SatisMeter is now among the 100s of apps which are connected via Zapier. Check out 10 cool ways to connect your Net Promoter feedback to make it work for you.
Getting to know your happiest users can provide huge boosts for your growth, learn who they are, what they like, and harness their approval.
We cover everything you need to know about users who aren’t satisfied with your service, inlcuding (most importantly!) how to turn those frowns upside down.
Need inspiration to spice up your Customer Feedback routine? We summarise some outside-the-box ideas for making the most of NPS.
For stellar service when preparing and hosting webinars Livestorm are very much on top of the game. We find out how and why with their Growth Engineer.
Learn all about collecting Net Promoter Feedback inside your native iOS or Android app. Increase your response rates and hear from more of your users.
Using NPS surveys, you can really improve your reviews count. We talked with Instapage to understand how they leveraged customer surveys.
Churn can have a devastating effect on the finances of otherwise healthy companies. We help you understand its impact, and combat its effects.
Find out about our trip to the snazzy new Google Campus in the heart of Warsaw, where were invited to a week long boot-camp for start-ups
We speak to Online Education experts Schoox about how they harness NPS feedback to guarantee customer satisfaction for their clients and learners.
Catch up with Valentin Lejot, head of Customer Success at Zenchef, and find out how they’re using customer feedback to improve their service.
Learn about how NPS has helped Investing tech pioneers Riskalyze put themselves on the map for customer service using the Net Promoter System.
Wondering what sets apart Net Promoter Scores from an integrated Net Promoter System? Read on to learn the details of each, and which to prioritise.
Absolutely everything you need to implement the Net Promoter System (NPS) for your business. We cover how to locate surveys, timing, integrations, and more!
Start collecting feedback today. The first 100 responses are on us.
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