Learn more about product, customer success and growth.
SatisMeter Joins Productboard
Ondrej and I started SatisMeter back in 2015 when we discovered a real lack of services providing actionable feedback. We wanted to build a system that was...
55 Facts and Statistics About Customer Experience
The COVID-19 global crisis has dramatically impacted the customer experience landscape that we used to know. According to Salesforce, no less than 88% of...
The Ultimate Guide of Customer Experience
How to use customer feedback to improve customer experience? According to 54% of marketers interviewed in 2021 by Mapp, the biggest challenge to a successful...
What is NPS? A Guide to Net Promoter Score
“How likely are you to recommend us to a friend or colleague?” As a customer, chances are you’ve heard these questions dozens of times. But did you know that...
The Customer Feedback Guide For 2021
Accepting customer feedback is essential to build a profitable business. If you don’t know how your customers view your brand, you don’t know either when...
A Complete Guide to SatisMeter’s New Survey Designer
I can’t get no satisfaction. Aside from being one of the most well-known chorus of rock n’ roll history, it’s also our motto, as there isn't a day when we...
Customer Satisfaction Survey, The Ultimate Guide for 2021
2020 was a challenging year, full of difficulties but, on the other hand, full of opportunities. The whole world was forced into fastened digitalization,...
How to leverage Event-Triggered Customer Surveys
When we set out to create SatisMeter, we wanted to create a survey tool that could give you measurable, targeted feedback to both demonstrably improve your...
New Survey Types: CES, CSAT, Custom and How to Use Them
You can now design completely custom surveys and select from NPS, CSAT, CES, 1-5 ratings, Free Text, and Single Answer types of questions.
SaaS Customer Success: 6 Startups on their Tactics
This year, we decided to take the opportunity of attending SaaStock a step further, and use this wonderful resource to take a measured look at the state of Customer Success.
Get quality feedback with customized survey questions
SatisMeter’s new survey designer puts the power into users hands, allowing them to create customized questions to add to their NPS or CSAT surveys.
Organizing a First Retreat for your Remote SaaS Team
In this article we’re going to be talking about retreats and get-togethers for entirely remote teams. Find out why and how they’re a valuable resource.
How MailPoet Doubled their NPS Score in 6 Months
By focusing on Customer Experience and collecting feedback MailPoet nearly doubled their Net Promoter Score (NPS) in just 6 Months, find out how!
Leading Customer Success with NPS at Instapage
Customer Success is a hot button topic wherever you look right now, and having worked with them for years we know Instapage stay on top.
What Makes a Growth Engineer Tick?
Leading the Growth program at webinar platform Livestorm, we speak to Thibaut Davoult about whats new with his work, and how to tackle Customer Success.
A Chat with Maïa Metz and Tania Kefs – VPs at Aircall
This week we’ve been having a chat with Aircall, the cloud phone system which empowers teams to ace every call. We learn how customer feedback helps them do it.
PixelMe Top Tools Stack for success
We speak to the guys at PixelMe about their first year of outstanding growth, the tools they used to achieve it, and their thoughts for the future.
Tried turning it off and on again? Why our CEO works Support
Put simply, everyone at SatisMeter takes weekly turns to be in charge of our live chat and e-mail support. Sounds mad? Here’s why it’s great.
10 Creative Automations with Zapier and Customer Feedback
SatisMeter is now among the 100s of apps which are connected via Zapier. Check out 10 cool ways to connect your Net Promoter feedback to make it work for you.
Everything you Need to Know about Promoters
Getting to know your happiest users can provide huge boosts for your growth, learn who they are, what they like, and harness their approval.
Everything you Need to Know about Detractors
We cover everything you need to know about users who aren’t satisfied with your service, inlcuding (most importantly!) how to turn those frowns upside down.
Unusual ways to Utilize your Customer Feedback
Need inspiration to spice up your Customer Feedback routine? We summarise some outside-the-box ideas for making the most of NPS.
Making Webinars Work — Customer Success at Livestorm
For stellar service when preparing and hosting webinars Livestorm are very much on top of the game. We find out how and why with their Growth Engineer.
Collect Net Promoter Scores inside your iOS or Android App
Learn all about collecting Net Promoter Feedback inside your native iOS or Android app. Increase your response rates and hear from more of your users.
How Instapage tripled their reviews count with NPS surveys
Using NPS surveys, you can really improve your reviews count. We talked with Instapage to understand how they leveraged customer surveys.
Understanding the Impact of Churn on your Revenue
Churn can have a devastating effect on the finances of otherwise healthy companies. We help you understand its impact, and combat its effects.
SatisMeter visits Google at Campus Warsaw
Find out about our trip to the snazzy new Google Campus in the heart of Warsaw, where were invited to a week long boot-camp for start-ups
How Schoox Achieve Customer Satisfaction in Online Training
We speak to Online Education experts Schoox about how they harness NPS feedback to guarantee customer satisfaction for their clients and learners.
Customer Feedback and Success at Zenchef
Catch up with Valentin Lejot, head of Customer Success at Zenchef, and find out how they’re using customer feedback to improve their service.
What Makes your Customers Tick?
Learn about how NPS has helped Investing tech pioneers Riskalyze put themselves on the map for customer service using the Net Promoter System.
Net Promoter System: What Really Matters
Wondering what sets apart Net Promoter Scores from an integrated Net Promoter System? Read on to learn the details of each, and which to prioritise.
Net Promoter Score: Best Practices for Implementation
Absolutely everything you need to implement the Net Promoter System (NPS) for your business. We cover how to locate surveys, timing, integrations, and more!
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