SatisMeter Blog
Learn more about product, customer success and growth.
New Survey Types: CES, CSAT, Custom and How to Use Them
You can now design completely custom surveys and select from NPS, CSAT, CES, 1-5 ratings, Free Text, and Single Answer types of questions.
SaaS Customer Success: 6 Startups on their Tactics
This year, we decided to take the opportunity of attending SaaStock a step further, and use this wonderful resource to take a measured look at the state of Customer Success.
Our New Survey Designer with Custom Follow Up Questions
SatisMeter’s new survey designer puts the power into users hands, allowing them to create customized questions to add to their NPS surveys.
Organizing a First Retreat for your Remote SaaS Team
In this article we’re going to be talking about retreats and get-togethers for entirely remote teams. Find out why and how they’re a valuable resource.
How MailPoet Doubled their NPS Score in 6 Months
By focusing on Customer Experience and collecting feedback MailPoet nearly doubled their Net Promoter Score (NPS) in just 6 Months, find out how!
Leading Customer Success with NPS at Instapage
Customer Success is a hot button topic wherever you look right now, and having worked with them for years we know Instapage stay on top.
What Makes a Growth Engineer Tick? We speak to Livestorm
Leading the Growth program at webinar platform Livestorm, we speak to Thibaut Davoult about whats new with his work, and how to tackle Customer Success.
A Chat with Maïa Metz and Tania Kefs – VPs at Aircall
This week we’ve been having a chat with Aircall, the cloud phone system which empowers teams to ace every call. We learn how customer feedback helps them do it.
The Tools PixelMe use to Reach $10K MRR in their First Year
We speak to the guys at PixelMe about their first year of outstanding growth, the tools they used to achieve it, and their thoughts for the future.
Tried turning it off and on again? Why our CEO works Support
Put simply, everyone at SatisMeter takes weekly turns to be in charge of our live chat and e-mail support. Sounds mad? Here’s why it’s great.
10 Creative Automations with Zapier and Customer Feedback
SatisMeter is now among the 100s of apps which are connected via Zapier. Check out 10 cool ways to connect your Net Promoter feedback to make it work for you.
Everything you Need to Know about Promoters
Getting to know your happiest users can provide huge boosts for your growth, learn who they are, what they like, and harness their approval.
Everything you Need to Know about Detractors
We cover everything you need to know about users who aren’t satisfied with your service, inlcuding (most importantly!) how to turn those frowns upside down.
Unusual ways to Utilize your Customer Feedback
Need inspiration to spice up your Customer Feedback routine? We summarise some outside-the-box ideas for making the most of NPS.
Making Webinars Work — Customer Success at Livestorm
For stellar service when preparing and hosting webinars Livestorm are very much on top of the game. We find out how and why with their Growth Engineer.
6 Easy (and free!) Ways to Improve Customer Satisfaction
Here at SatisMeter we’re all about customer satisfaction. Here are 6 simple ways to improve it, which can be done today and cost nothing.
Collect Net Promoter Scores inside your iOS or Android App
Learn all about collecting Net Promoter Feedback inside your native iOS or Android app. Increase your response rates and hear from more of your users.
How Instapage tripled their review count with NPS surveys
The guys at Instapage really know their stuff when it comes to User Experience, we’ve talked to them about where they get their intel, and how they use it.
Understanding the Impact of Churn on your Revenue
Churn can have a devastating effect on the finances of otherwise healthy companies. We help you understand its impact, and combat its effects.
SatisMeter visits Google at Campus Warsaw
Find out about our trip to the snazzy new Google Campus in the heart of Warsaw, where were invited to a week long boot-camp for start-ups
How Schoox Achieve Customer Satisfaction in Online Training
We speak to Online Education experts Schoox about how they harness NPS feedback to guarantee customer satisfaction for their clients and learners.
Customer Feedback and Success at Zenchef
Catch up with Valentin Lejot, head of Customer Success at Zenchef, and find out how they’re using customer feedback to improve their service.
What Makes your Customers Tick? We Talk to Dan Cunningham from Riskalyze
Learn about how NPS has helped Investing tech pioneers Riskalyze put themselves on the map for customer service using the Net Promoter System.
Net Promoter System: What Really Matters
Wondering what sets apart Net Promoter Scores from an integrated Net Promoter System? Read on to learn the details of each, and which to prioritise.
Net Promoter Score: Best Practices for Implementation
Absolutely everything you need to implement the Net Promoter System (NPS) for your business. We cover how to locate surveys, timing, integrations, and more!
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