Privacy Policy

as of 7th May 2018

Privacy and security are of utmost importance to SatisMeter and we strive to ensure that our technical and organisational measures in place respect your data protection rights.This Privacy Policy describes how we manage, process and store personal data submitted in the context of providing our services. “Personal data” refers to any information relating to an identifiable individual or his or her personal identity.


In subscribing to our services or filling in a contact form on our website ( or other sites owned by SatisMeter, you agree and accept that we may gather, process, store and/or use the personal data submitted in accordance with the rules set forth below. By giving your consent to us, you also retain the right to have your personal data rectified, to be forgotten and/or to be erased.

Personal Data Collected

Identity and contact details of the data processor

Personal data is collected on our website by SatisMeter s.r.o., a company registered under the laws of Czech Republic in the Commercial Register kept by the Municipal Court in Prague, Section C, Inset 243804, and having its registered office at Česká 1113/1, Prague 5, 158 00, Czech Republic.

Data Protection Authority Declarations

You retain the right to lodge any complaints on data protection with supervisory authority in Czech Republic.

Data collected on the site

When you subscribe to our services, the following data is collected and managed: email, first name, last name, country, Intracommunity VAT number where applicable, login & password, postal address, IP address(es) and domain name. By using our services, the following data is collected and managed: log-on data and browsing data, order history, complaints, incidents, information on subscriptions and messages on our site. Some data is collected automatically by reason of your activity on the site (see paragraph on cookies below).

The data submitted should not include any sensitive personal data, such as Government identifiers (i.e. social security, driving licence), medical records or particulars connected with applications for care or treatment associated with private individuals.

Purposes of processing and legal basis

The principal purpose of collecting your personal data is to offer you a safe, optimum, efficient and personalised experience. To this end, you agree and accept that we may use your personal data to:- provide our services and facilitate performance, including verifications relating to you;- resolve any problems so as to improve the use of our site and services;

– personalise, assess, and improve our services, content and materials;
– analyse the volume and history of your use of our services;
– inform you about our services as well as our partners’ services and/or promotional offers;
– prevent, detect and investigate any activities that are potentially prohibited, unlawful or contrary to good practice and ensure compliance with our terms of use and sending policy;
– comply with legal and regulatory obligations.

We use the personal data submitted to us only in accordance with the applicable data protection legislation. Our employees and third party providers are under an obligation to respect data privacy.

Newsletter and marketing emails

An unsubscribe link should be included in every newsletter and marketing email sent by you.

Email tracking

Without systematically doing so, we may analyse and track the click rates and the number of emails sent which you open to assess performance rates on your emailing campaigns.


SatisMeter publishes a list of Customers & Testimonials on its site with information on our customers’ names and job titles. SatisMeter undertakes to obtain the authorisation of every customer before publishing any testimonial on its website.

Third party disclosures

Personal data relating to you collected on our website are destined for SatisMeter’s own use and may be forwarded to SatisMeter’s partner companies so that we may obtain assistance and support in the context of carrying out our services. SatisMeter ensures that it has in place clear data protection requirements for all of its third party providers.

SatisMeter does not sell or rent your personal data to third parties for marketing purposes whatsoever.

In addition, SatisMeter does not disclose your personal data to third parties, except if: (1) you (or your account administrator acting on your behalf) requests or authorises disclosure thereof; (2) the disclosure is required to process transactions or supply services which you have requested (i.e. to check you are employing best practice in your mailings or for the purposes of processing an acquisition card with credit-card issuing companies); (3) SatisMeter is compelled to do so by a government authority or a regulatory body, in the case of a court order, a summons to appear in court or any other similar requisition from a government or the judiciary, or to establish or defend a legal application; or, (4) the third party is a subcontractor of SatisMeter in the carrying out of services (for example: SatisMeter uses the services of an Internet provider or a telecommunications company).

Your data protection rights

In accordance with the Czech Data Protection Law and the European General Data Protection Regulation 2016/679 (GDPR) you have a right of access, correction and removal of your personal data which you may exercise by sending us a support ticket at requests will be processed within 30 days. We may require that your request be accompanied by a photocopy of proof of identity or authority.

You are also able at any time to modify personal data by logging into your account and editing your profile.


As a general rule, SatisMeter uses cookies to improve and personalise its Website and/or measure its audience. Cookies are files saved on your computer’s hard drive when browsing on the Internet and in particular on our site. A cookie is not used to gather your personal data without your knowledge but instead to record information on site browsing which can be read directly by SatisMeter on your subsequent visits and searches on the site.

You can choose to decline acceptance of all cookies, but your ability to browse certain pages of the site may be reduced. The cookies used by SatisMeter are intended to enable or facilitate communication, to enable the services requested by users to be supplied, to recognise users when they re-visit the site, to secure payments which users may make, to register the language spoken by users or other preferences necessary for the service requested to be supplied and to enable SatisMeter, internally, to carry out analyses on traffic and browsing experience so as to improve content, to track email opening rates, click rates and bounce-back rates at individual levels.

By default, cookies are not installed automatically (with the exception of those cookies needed to run the site and SatisMeter’s services, and you are informed of their installation by a banner). In accordance with the regulations that apply, SatisMeter will require your authorisation before implanting any other kind of cookie on your hard drive. To avoid being bothered by these routine requests for authorisation and to enjoy uninterrupted browsing, you can configure your computer to accept SatisMeter cookies or we are able to remember your refusal or acceptance of certain cookies. By default, browsers accept all cookies.

When you access third party sites on our Website, or when you are reading integration or social media links, cookies can be created by the companies disseminating these links. These third parties may be able to use cookies in the context of SatisMeter’s services (partners or other third parties supplying content or services available on the SatisMeter site) and are responsible for the cookies they install and it is their conditions on cookies which apply. SatisMeter assumes no liability in regard to the possible use of cookies by third parties. For more information, you are advised to check the cookie policy directly on these third party sites with regard to their use of cookies.

Third Party Data

In the context of using our services, namely creating survey campaigns and contact lists, SatisMeter has access to the information contained in the contact lists you create in your account, as well as the subject, content of the emails that you send out via our services and the responses we gather.

This data is stored on secure servers and only a limited number of people are authorised to access your contact lists, in particular for the purpose of providing support services.

You are easily able to recover gathered responses from your SatisMeter account at any time, by clicking on the “export” button. You may also ask our support to delete contacts from your account.

In no case does SatisMeter sell, share or rent out your contact lists to third parties, nor does it use them for any purposes other than those set forth in this policy. We will use the information from your contact lists only for legal requirements, to invoice and collect summaries for our own statistics and for the purposes of providing you with customer support services.

As creator of the survey lists and associated email campaigns, you are considered the data controller within the meaning of the GDPR, and SatisMeter is acting only as a data processor. In this capacity, you are responsible in particular for:

– making all the declarations necessary to the relative data protection authority
– complying with all current regulations in force
– obtaining the explicit consent of the persons concerned when collecting their personal data,
– ensuring your authority to use the personal data collected in accordance with the defined end purposes and refraining from any unauthorised use.

If a recipient of your emails sent via our services requests us to modify or delete his/her personal data, we will honor that request after proper verification and will inform you of it.

Data Retention Periods

SatisMeter collects your personal data for the requirements of carrying out its contractual obligations as well as information about how and when you use our services and we retain this data in active databases, log files or other types of files so long as you use our services, and in accordance with the current regulations in force.

SatisMeter in no way undertakes to store all your data indefinitely. You are able to access some data so long as you hold an active account with us and for a period that varies depending on the type of data concerned and the subscribed plan (statistics on your account, content of your emails, contact lists, etc.), but, in no event no longer than 13 months after closing of your account. The data may be deleted at any time during active use of your account in accordance with the provisions set forth above.

Location of Data Storage and Transfers

The host servers on which SatisMeter processes and stores its databases are located exclusively within the GDPR compliant areas.SatisMeter will inform you immediately, to the extent we are legally authorised to do so, in case of any application or order originating from an administrative or judicial authority relating to your personal data.


Within the framework of its services, SatisMeter attributes the very highest importance to the security and integrity of its customers’ personal data.

Thus and in accordance with the GDPR, SatisMeter undertakes to take all pertinent precautions in order to preserve the security of the data and, in particular, to protect them against any accidental or unlawful destruction, accidental loss, corruption, unauthorised circulation or access, as well as against any other form of unlawful processing or disclosure to unauthorised persons.

To this end, SatisMeter implements industry standard security measures to protect personal data from unauthorised disclosure. In using industry recommended methods of encoding, SatisMeter takes the measures necessary to protect information connected with payments and credit cards.

Moreover, in order to avoid in particular all unauthorised access, to guarantee accuracy and the proper use of the data, SatisMeter has put the appropriate electronic, physical and managerial procedures in place with a view to safeguarding and preserving the data gathered through its services.

Notwithstanding this, there is no absolute safety from piracy or hackers. That is why in the event a breach of security were to affect you, SatisMeter undertakes to inform you thereof without undue delay and to use its best efforts to take all possible measures to neutralise the intrusion and minimise the impacts. Should you suffer any loss by reason of the exploitation by a third party of a security breach, SatisMeter undertakes to provide you with every assistance necessary so you are able to assert your rights. Moreover if, by some exceptional case, the direct loss incurred arose due to fault or gross negligence by SatisMeter, you will be able to seek compensation within the limit of liability referred to in our General Terms of Use.

You should keep in mind that any user, customer or hacker who discovers and takes advantage of a breach in security renders him or herself liable to criminal prosecution and that SatisMeter will take all measures, including filing a complaint and/or bringing court action, to preserve the data and the rights of its users and of itself and to limit the impacts.

Privacy Policy Changes

SatisMeter reserves the right to update this Privacy Policy at any time, in particular pursuant to any changes made to the laws and regulations in force. Any modifications made will be notified to you via our Website or by email, to the extent possible, thirty (30) days at least before any changes come into force. We would recommend that you check these rules from time to time to stay informed of our procedures and rules relating to your personal information.

SatisMeter Subprocessors

Platform subprocessors

Entity Name Entity Type
AWS Application hosting
Sendgrid Sending survey reminders via emails
Postmark Sending transactional emails
MongoDB SatisMeter primary database
Cloudflare DNS and CDN
Datadog Logging and monitoring
Sentry Error reporting Message queue

Non-platform subprocessors

Entity Name Entity Type
Braintree Billing
Stripe Billing
Chartmogul Subscription analytics
Mixpanel Product analytics
Fakturoid Invoices
Intercom Onboarding emails
Salesmachine Customer Success
3Kont Accounting
Segment Analytics
Amplitude Analytics

For more information, please reference Productboard’s Data Processing Agreement which incorporates SatisMeter.

Contact Us

If you have questions or you can email SatisMeter’s Data Protection Officer at: or by mail to: SatisMeter s.r.o., Data Protection Officer, Česká 1113/1, Prague 5, 158 00, Czech Republic.