What is a CES Survey
- CES surveys measure level of effort that a customer experienced with a specific interaction.
- The final score is a total sum of all the individual scores divided by the number of responses.
- You would generally use in a routine interactions of a fast paced product, in product onboarding or after sales & support interactions.
What our customers say
With SatisMeter we’ve been able to turn 15% of detractors into happy customers.
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