CES Survey

Measure and Improve your Customer Effort Score

CES survey is the perfect survey type to use when onboarding new users (before you create value for the user), as it allows you to collect feedback that is immediately relevant.


Trusted by over 300 SaaS companies across 70 countries.

What is a CES Survey

  • CES surveys measure level of effort that a customer experienced with a specific interaction.
  • The final score is a total sum of all the individual scores divided by the number of responses.
  • You would generally use in a routine interactions of a fast paced product, in product onboarding or after sales & support interactions.

What our customers say

With SatisMeter we’ve been able to turn 15% of detractors into happy customers.

Sujan Patel

Co-founder, Mailshake

SatisMeter makes for a fantastic tool if you have a SaaS product.

Guillaume Cabane

Start-up Advisor

You Could Be Launching Your First SatisMeter Survey Right Now

No credit card required