Collect customer feedback directly inside your web app.
Find out how are your customers satisfied and what issues do they have. SatisMeter allows you to contact unsatisfied customers before they leave you. Use customer feedback to validate your business decisions.
Net Promoter® is simple and efficient system for customer loyalty measurement. Customers are asked just two questions:
How likely are you to recommend us to a friend?
Customers are placed in 3 groups depending on their response on scale 0‑10: detractors (0‑6), passives (7‑8) and promoters (9‑10).
Promoters are so satisfied with the product or service that they promote it to others. This strengthens the brand's name and the product or service gains new customers.
SatisMeter allows its users to track the results and to compare themselves to their competition.
What could we do to improve?
Answers to this question bring valuable feedback: