Know what’s needed
- Precisely identify user pain points from written feedback with additional question options
- Segment user groups according to the criteria which matter to you – analyse product satisfaction
- Learn which parts of your tool which users value most to inform your product decisions going forward
Part of your road-map
- Send feedback to the tools which help you make product decisions like EnjoyHQ and ProductBoard
- Automate hiring for in depth user interviews, either with your happiest or least satisfied users
- View NPS scores over time to keep track of how certain updates have affected overall satisfaction
What our customers say
We spent the first half of 2018 working to improve the technical aspects of our plugins and largely ignored the user experience. It was high time to see our solution through the eyes of our users. We’ve increased our Net Promoter Score from 27 to nearly 50 in just 6 months.
We’ve had a surprising number of responses saying “I wish your app did X”, when in fact X is something we already do. In those situations it’s a matter of training. We also have some people telling us that they’re churning because of things the app genuinely can’t do. If we get enough of those we consider adding new features.
Start collecting feedback today. The first 100 responses are on us.
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