Don’t wait until customers are frustrated
- When users contact your support they’ve reached an obstacle they can’t pass, ask for their feedback before that happens
- Send survey feedback directly to support tickets in tools you already use like Intercom and Zendesk
- Find the blind spots in your customer education by analysing common misunderstandings in feedback
Success, not support
- Use NPS to identify your happiest users and segments for upselling or reviews
- Integrate with tools like Drift so your Success team know when to help and when to sell
- Automate workflows and campaigns for when users leave a low or high NPS score
What our customers say
NPS gives me great insights about how this customer’s experience has been and what are they looking for. Once I have a good understanding of their story, I manually reach out with a personal message to see how we can improve their experience.
We’re using Satismeter to track NPS which is a core metric at Aircall. We follow it closely through the Satismeter-Slack integration, and it is announced weekly to the entire company by our CEO. It also drives our roadmap decisions.
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