What is a NPS Survey
- NPS surveys measure whether customers would recommend your service.
- The score is calculated by the simple process of subtracting the percentage of detractors (0-6) from that of promoters (9-10), while passive respondents (7-8) are merely included in calculating the overall percentage.
- You would use it by asking it continously from every costumer you have, with first time survey being timed at a moment where the customer already had a chance to fully experience the vale of your product.
What our customers say
With SatisMeter we’ve been able to turn 15% of detractors into happy customers.
SatisMeter makes for a fantastic tool if you have a SaaS product.
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