10 Creative Automations with Zapier and Customer Feedback

10 Creative Automations with Zapier and Customer Feedback

It’s official — today we join the 1000+ apps that are public and ready to use in Zapier! While it’s been possible to get SatisMeter and Zapier working together for some time, it’s now simpler than ever before. To celebrate we’re releasing ten Zap Templates, readymade...
Everything you Need to Know about Promoters

Everything you Need to Know about Promoters

When we talk about the Net Promoter System (NPS), Promoter, Detractor, and Passive are the three keywords that undeniably pop up most often. These three categories are perhaps the best known feature of the NPS methodology, and feature prominently in descriptions of...
Everything you Need to Know about Detractors

Everything you Need to Know about Detractors

Last week we were talking about one of the essential concepts in the overall framework of Net Promoter Score (NPS), Promoters. If you missed it I recommend you go back and read up on the basics behind NPS, and all the great stuff Promoters do for your business. It...
Unusual ways to Utilize your Customer Feedback

Unusual ways to Utilize your Customer Feedback

When it comes to collecting customer feedback many of the advantages are clear to see. You get notified of problems with your service, ideas for improvement are generated, customer satisfaction is simple to monitor and churn is easier to avoid. We know this, and...
6 Easy (and free!) Ways to Improve Customer Satisfaction

6 Easy (and free!) Ways to Improve Customer Satisfaction

There’s no better time than January to think about the big picture of what we do and our goals for the year ahead. It was during just such a brainstorming session that we summarised, simply, our goal at SatisMeter. We help keep your customers happy. We’re striving to...