by Cally Tomlinson | 4 Dec, 2019
As we strive to help our users make their customers happy, the current thinking about Customer Success and Satisfaction is vital to us as a company. To provide the best user feedback solutions, we need to know what people want and why. Like a great number of...
by Cally Tomlinson | 9 Oct, 2019
Delivering a good product to our users is, and always will be top priority at SatisMeter, that’s why today we’re announcing the release of a whole new set of features. After talking to our customers and careful consideration, we’ve created a brand new survey...
by Cally Tomlinson | 2 Jul, 2019
In this article we’re going to be talking about retreats and get-togethers for entirely remote teams. While you might think that they’re an unnecessary expense, we’ve just returned from our first which was a great success. I’ll be discussing what we got out of it, the...
by Cally Tomlinson | 6 Mar, 2019
“Over the past year, we’ve increased our Net Promoter Score from 27 to 50 in just 6 months.” This week we’ve been talking to Kim Gjerstad, co-founder at the simple and intuitive WordPress plugin, MailPoet. Hailing from Montreal, but living in France, Kim works...
by Cally Tomlinson | 12 Feb, 2019
Customer Success is a hot button topic wherever you look right now, and having worked with them for years we know Instapage stay on top. They use NPS feedback to close the loop with users, improve support, and help inform their product roadmap (more on that here)....
