by Cally Tomlinson | Jan 3, 2017 | General
The world of metrics can get confusing fast, and if you’re a growing startup like us, knowing which ones matter can mean the difference between stormy waters and plain sailing. We think and talk a lot about churn, as one of SatisMeter’s main functions is to reduce it...
by Cally Tomlinson | Dec 10, 2016 | Updates
Last week two of us from SatisMeter hopped on a train, (sat on it for 9 hours) and found ourselves in Warsaw on the other end. We were invited to participate in an exchange week for Central and Eastern European start-ups at Google’s awesome Campus Warsaw. At these...
by Cally Tomlinson | Oct 19, 2016 | Interviews
“I read a lot, and put a lot of effort into understanding the real value of an NPS score, and eventually I had to conclude that NPS is a really valuable metric for any SaaS company. It’s not another trend or fad to put on your dashboard and say hey, I’m doing...
by Cally Tomlinson | Aug 22, 2016 | Interviews
We love our customers, and we’re proud that SatisMeter is a tool for engaging them. Among our users are Zenchef, a service helping restaurants with their online presence, bookings, and customer loyalty. They’ve been using NPS to be the best they can, I talked to...
by Cally Tomlinson | Aug 15, 2016 | Interviews
When investment technology pioneers, Riskalyze, signed up to use NPS, it soon became clear how engaged their customers were. Their response rate shot to over 40% and immediately produced an excellent NPS score. I talked to their VP of Product, Dan Cunningham, to find...
