How to leverage Event-Triggered Customer Surveys

How to leverage Event-Triggered Customer Surveys

When we set out to create SatisMeter, we wanted to create a survey tool that could give you measurable, targeted feedback to both demonstrably improve your product and help keep hold of your customers. Arguably we achieved that. The next step from that would be the...
New Survey Types: CES, CSAT, Custom and How to Use Them

New Survey Types: CES, CSAT, Custom and How to Use Them

We’re always looking for ways to improve the satisfaction of our customers. That should be the aim of every company. And after getting a lot of feedback on the use of NPS surveys to measure onboarding and customer satisfaction, we’re delighted to announce a new...