Terms of use

I. User Accounts

User account means the combination of login name and password.

Your login name may only be used by one physical person – a single login shared by multiple people is not permitted.

You are responsible for maintaining the security of your account and password. We cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

User account can be connected with several web pages for the research. You declare that you are owner of that web page or you are allowed to perform such research on the defined web page. We are not liable for any loss or damage caused to you or third party from your failure related to the web page ownership and permission.

II. Usage of data for benchmarking

By ordering the Service, you agree to provide us with the anonymous data from your measurement for benchmarking. This data can be shown aggregated and on anonymous basis to other users of the service. This approval is non revocable and the data can be kept in our systems without any time limit.

Benchmarking data can be used for any way of communication, mainly for electronic and printed communication.

We do not bear the responsibility for the misinterpretation of the benchmarking data.

III. Free Account, Payments, Refunds, Upgrading, Downgrading

You have the option of utilizing the Free Account to trial the software. You can upgrade to any of the paid licenses at any point of time. An upgrade from the Free Account to any paying plan will end your Free Account. You will be billed for your first month immediately upon upgrading. Once the Free Account is upgraded to a paid license, it can be reverted to a free account since the next billing period.

After upgrading to a paid account, there is a 30 Day Money Back Guarantee. This guarantee is valid starting the day that you INITIALLY upgrade your account. If you are not satisfied with the service for any reason, you may submit a request to have your payment refunded.

The Service is billed in advance on a monthly basis, and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. Unfortunately we cannot make any exceptions.

All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties.

For any upgrade in plan level, your credit card that you provided will automatically be charged the new rate on your next billing cycle.

SatisMeter reserves the right to change our license fees upon 30 days notice from us. Fee change notices may be posted to the Service or on the website.

IV. Cancellations

You are solely responsible for properly cancelling your account. An email or phone request to cancel your account is not considered cancellation. You can cancel your account at any time by clicking on the My Account link in the global navigation bar at the top of the screen. The Account screen provides a simple cancellation link.

We reserve the right to keep your Content in our systems without any time limit. We will use this Content on anonymous basis to perform benchmarking with other companies. We do not guarantee that we will be able to recover any of your information once your account is cancelled.

If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and you will not be charged again.

SatisMeter, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other SatisMeter service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all Content in your Account. SatisMeter reserves the right to refuse service to anyone for any reason at any time.

V. Title and Intellectual Rights

So long as User is in compliance with the Terms of Use, including but not limited to, payment for the Service, all rights, title and interest to any and all work produced and created by user pursuant to or in connection with the use of the Service shall vest in the User.

If User is in breach of the Terms of Use, User is not entitled to any Intellectual Property Rights until such breach is cured.

VI. General Conditions

We provide space for hosting surveys, but make no implied or express warranties about the reliability of this space or related services. We are not responsible for any deletion, alteration, or loss of surveys or results due to network or system outages, file corruption, accidental deletion, incompatibilities or any other reasons. We make no guarantees as to server reliability, speed, or consistency, and cannot be held liable for such.

We make no guarantee of the accuracy, correctness, or completeness of any information on these web pages, surveys, databases, or results and are not responsible for any errors or omissions arising from the use of such information; any failures, delays, or interruptions in the delivery of any content or services contained on our servers; or losses or damages arising from the use of the content or services provided by us.

You agree to indemnify us against any and all claims and expenses, including attorneys' fees, arising from the use of this service. This expressly includes your responsibility for any and all liability arising from the violation or infringement of proprietary rights or copyrights and any libelous or unlawful material contained within your survey.

Verbal, physical, written or other abuse (including threats of abuse or retribution) of any SatisMeter customer, employee, member, or officer will result in immediate account termination.

For Surveys sent in connection with the Products, you acknowledge and agree that SatisMeter may add an identifying footer stating "Powered by SatisMeter" or a similar message. Any explicit attempt to remove this (html, javascript, css) is a violation of the Terms of Service.

In your use of the Products, you agree to represent you or your organization accurately and will not impersonate any other person, whether actual or fictitious.

In using the varied features of the Products, you may provide information about yourself or your employer (such as name, contact information, or other registration information) to Us. We may use this information and any technical information about your use of the Products to tailor its presentations to you, facilitate your movement through the Product, communicate separately with you or publish the fact that you are a user of our services.

The Terms of Use constitutes the entire agreement between you and SatisMeter and govern your use of the Service, superceding any prior agreements between you and SatisMeter (including, but not limited to, any prior versions of the Terms of Use).

We reserve the right to amend or change these guidelines at any time, without notice.

VII. Prohibited Uses

Illegal Activities - Any activity which violates local, state, federal or international law. Examples include: Posting or disseminating illegal material (such as child pornography or obscene material.)

Security - Attempting to gain unauthorized access to any network; attempting to disrupt network services or services of external networks using the Service; attempting to gather third party personal information without consent. Examples include: DoS attacks, computer virus distribution or the transmission of any other software or application that contains features harmful to any network.

Bandwidth, Data Storage and Other limitation - Use of the network infrastructure and service in a manner that puts an excessive burden on the limitations of the network.

VIII. Termination

Any violation of the Terms of Use constitutes grounds for immediate termination of a user account without notice or refund. Upon such termination, we shall have no liability or responsibility to you or any third-party.