Privacy Statement Effective as of 26 March, 2014
SatisMeter (or the “Company”), known as SatisMeter company, is committed to protecting the privacy of individuals who visit the Company’s Web sites and individuals who register to use the Services as defined below. This Privacy Statement describes SatisMeter’s privacy practices in relation to the use of the Company’s Web sites and the related applications and services offered by SatisMeter (the “Services”).
1. Web Sites Covered
This Privacy Statement covers the information practices of Web sites that link to this Privacy Statement, including: http://satismeter.com, (collectively referred to as “SatisMeter Web sites” or “the Company’s Web sites”). SatisMeter Web sites may contain links to other Web sites. The information practices or the content of such other Web sites are governed by the privacy statements of such other Web sites. The Company encourages you to review the privacy statements of other Web sites to understand their information practices.
2. Information Collected
3. Use of Information Collected
The Company uses Data given by Survey Users to help Clients better understand customer issues and to ultimately create better customer experiences. SatisMeter compiles reports statistics and generates other electronic contacts to assist Clients which may use this information to contact you in order to improve your experience or to learn more from you. When expressing an interest in SatisMeter services, the Company uses Data provided by SatisMeter Customers to perform the services requested. For example, if you fill out a “Contact Me” Web form, the Company will use the information provided to contact you about your interest in the Services. The Company may also use Data provided by SatisMeter Customers for marketing purposes. For example, the Company may use information you provide to contact you to further discuss your interest in the Services and to send you information regarding the Company, its affiliates, and its partners, such as information about promotions or events. SatisMeter uses Billing Information solely to check the financial qualifications and collect payment for the SatisMeter Services. SatisMeter uses Web Site Navigational Information to operate and improve the Company’s Web sites. The Company may also use Web Site Navigational Information alone or in combination with Data About SatisMeter Customers to provide personalized information about the Company
4. Web Site Navigational Information
5. Public Forums, Refer a Friend, and Customer Testimonials
SatisMeter may provide bulletin boards, blogs, or chat rooms on the Company’s Web sites. Any Personal Information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. SatisMeter is not responsible for the Personal Information you choose to submit in these forums. SatisMeter posts a list of Customers and testimonials on the Company’s Web sites that contain information such as Customer names and titles.
6. Sharing of Information Collected
Service Providers SatisMeter may share Data About SatisMeter Customers with the Company’s contracted service providers, such a payment processors, so that these service providers can provide services on our behalf. SatisMeter may also share Data About SatisMeter Customers with the Company’s service providers to ensure the quality of information provided. Unless described in this Privacy Statement, SatisMeter does not share, sell, rent, or trade any information with third parties for their promotional purposes. SatisMeter Affiliates The Company may share Data About SatisMeter Customers with other companies in order to work with them, including affiliates of the SatisMeter corporate group. For example, the Company may need to share Data About SatisMeter Customers for customer relationship management purposes. Business Partners From time to time, SatisMeter may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service from SatisMeter, the Company may share Data About SatisMeter Customers collected in connection with your purchase or expression of interest with our joint promotion partner(s). SatisMeter does not control our business partners’ use of the Data About SatisMeter Customers we collect, and their use of the information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, you may opt not to purchase or specifically express interest in a jointly offered product or service. Billing SatisMeter may use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company’s behalf. Compelled Disclosure SatisMeter reserves the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.
7. International Transfer of Information Collected
To facilitate SatisMeter’s global operations, the Company may transfer and access Data About SatisMeter Customers from around the world, including the United States. This Privacy Statement shall apply even if SatisMeter transfers Data About SatisMeter Customers to other countries. For European visitors to the SatisMeter Web site and users of the SatisMeter Services, please note that in order to provide the information or services requested, your Personal Information may be transferred outside of the European Economic Area (“EEA”). By visiting the SatisMeter Web site or using the SatisMeter Services, you agree to SatisMeter transferring your Personal Information outside the EEA. Certain clients have agreements with SatisMeter that their own client data is not transferred outside the EEA and information on this can be obtained in writing from SatisMeter..
8. Communications Preferences
SatisMeter offers Visitors and Customers who provide contact information a means to choose how the Company uses the information provided. Additionally, you may send a request specifying your communications preferences to firstname.lastname@example.org . Customers cannot opt out of receiving transactional emails related to their account with SatisMeter or the Services.
9. Correcting and Updating Your Information
Customers may update or change their registration information by editing their user or organization record. To update a user profile, please login to SatisMeter with your SatisMeter username and password and edit your user settings. To update Billing Information or have your registration information deleted, please email email@example.com. To discontinue your account, please email firstname.lastname@example.org. Requests to access, change, or delete your information will be handled within 30 days.
10. Data Retention
SatisMeter retains the information we receive as described in this Privacy Statement, as well as the Customer Data we process on behalf of our Customers (as defined below), for reasonable duration, for example, as the case may be, for as long as needed to provide our Services, comply with our legal obligations, resolve disputes, establish legal defenses, to conduct audits, pursue legitimate business purposes, and enforce our agreements.
11. Customer Data
As part of using our Services, Customers may submit electronic data or information to the Services (“Customer Data”) that constitutes Personal Information of other individuals (Survey Users) to us. Such data may include an individual’s name, email address, or phone number. SatisMeter generally has no direct relationship with the individuals to whom Customer Data may pertain, which we process on the behalf of our Customers. Any uses of Customer Data by the Company are done so pursuant to SatisMeter’s Terms of Service or a subscription agreement in place between SatisMeter and the relevant Customer (or his/her organization), which exclusively govern SatisMeter’s treatment of Customer Data and supersede this Privacy Statement in case of conflict, or as required by law. If Personal Information pertaining to you as an individual has been submitted to us by a Customer as Customer Data and you wish to exercise any rights you may have to access, correct, amend, or delete such data, please inquire with the Customer (or his/her organization) directly. If an authorized Customer requests that we update or remove the data in question and he or she has no ability to do so via use of the Services, we will acknowledge their request within 30 days.
SatisMeter takes precautions, including administrative, technical, and physical measures – to help safeguard Data About SatisMeter Customers against loss, theft, and misuse as well as unauthorized access, disclosure, alteration, and destruction. While we follow generally accepted standards to protect information submitted to us, including the use of secure socket layer (SSL) technology, no method of storage or transmission is 100% secure. Users are solely responsible for protecting their passwords, limiting access to their computers, and signing out of the SatisMeter Services after their sessions.
13. Changes to this Privacy Statement
SatisMeter reserves the right to change this Privacy Statement. SatisMeter will provide notification of the material changes to this Privacy Statement through the Company’s Web sites at least thirty (30) business days prior to the change taking effect.
14. Contacting Us
Questions regarding this Privacy Statement or the information practices of the Company’s Web sites should be directed to SatisMeter Privacy at email@example.com.