SaaS Customer Success: 6 Startups on their Tactics

SaaS Customer Success: 6 Startups on their Tactics

As we strive to help our users make their customers happy, the current thinking about Customer Success and Satisfaction is vital to us as a company. To provide the best user feedback solutions, we need to know what people want and why. Like a great number of...
How MailPoet Doubled their NPS Score in 6 Months

How MailPoet Doubled their NPS Score in 6 Months

“Over the past year, we’ve increased our Net Promoter Score from 27 to 50 in just 6 months.” This week we’ve been talking to Kim Gjerstad, co-founder at the simple and intuitive WordPress plugin, MailPoet. Hailing from Montreal, but living in France, Kim works...
Leading Customer Success with NPS at Instapage

Leading Customer Success with NPS at Instapage

Customer Success is a hot button topic wherever you look right now, and having worked with them for years we know Instapage stay on top. They use NPS feedback to close the loop with users, improve support, and help inform their product roadmap (more on that here)....
What Makes a Growth Engineer Tick? We speak to Livestorm

What Makes a Growth Engineer Tick? We speak to Livestorm

We’ve spoken to the awesome guys over at Livestorm before, even right here on this blog, but their upbeat team and total dedication to customer success made it a no-brainer that we would have a chat with them. From personal experience we can say that their platform...
A Chat with Maïa Metz and Tania Kefs – VPs at Aircall

A Chat with Maïa Metz and Tania Kefs – VPs at Aircall

This week we’ve been having a chat with Aircall, the cloud phone system which empowers teams to ace every call. With a huge host of features and integrations bringing in new users, their teams are kept busy creating work structures that survive the pressure of rapid...