by Cally Tomlinson | 4 Dec, 2019
As we strive to help our users make their customers happy, the current thinking about Customer Success and Satisfaction is vital to us as a company. To provide the best user feedback solutions, we need to know what people want and why. Like a great number of...
by Cally Tomlinson | 6 Mar, 2019
“Over the past year, we’ve increased our Net Promoter Score from 27 to 50 in just 6 months.” This week we’ve been talking to Kim Gjerstad, co-founder at the simple and intuitive WordPress plugin, MailPoet. Hailing from Montreal, but living in France, Kim works...
by Cally Tomlinson | 12 Feb, 2019
Customer Success is a hot button topic wherever you look right now, and having worked with them for years we know Instapage stay on top. They use NPS feedback to close the loop with users, improve support, and help inform their product roadmap (more on that here)....
by Cally Tomlinson | 1 Feb, 2019
We’ve spoken to the awesome guys over at Livestorm before, even right here on this blog, but their upbeat team and total dedication to customer success made it a no-brainer that we would have a chat with them. From personal experience we can say that their platform...
by Cally Tomlinson | 25 Jan, 2019
This week we’ve been having a chat with Aircall, the cloud phone system which empowers teams to ace every call. With a huge host of features and integrations bringing in new users, their teams are kept busy creating work structures that survive the pressure of rapid...
by Cally Tomlinson | 16 Jan, 2019
The guys at PixelMe, Tom, Max, and Jeremie, have had an absolutely whirlwind year, and with runaway growth and a new investment of $1.3 million under their belts, 2019 is set to be just as exciting. When they built a URL shortener, with the added ability to add...
