by Cally Tomlinson | 28 Nov, 2018
First things first, I apologize for the IT crowd reference, obviously this article isn’t as fun as the IT Crowd. Secondly, it’s not just our CEO, it’s all of us. Put simply, everyone at SatisMeter takes weekly turns to be in charge of our live chat and e-mail support....
by Cally Tomlinson | 5 Jul, 2018
It’s official — today we join the 1000+ apps that are public and ready to use in Zapier! While it’s been possible to get SatisMeter and Zapier working together for some time, it’s now simpler than ever before. To celebrate we’re releasing ten Zap Templates, readymade...
by Cally Tomlinson | 11 Jun, 2018
When we talk about the Net Promoter System (NPS), Promoter, Detractor, and Passive are the three keywords that undeniably pop up most often. These three categories are perhaps the best known feature of the NPS methodology, and feature prominently in descriptions of...
by Cally Tomlinson | 6 Jun, 2018
Last week we were talking about one of the essential concepts in the overall framework of Net Promoter Score (NPS), Promoters. If you missed it I recommend you go back and read up on the basics behind NPS, and all the great stuff Promoters do for your business. It...
by Cally Tomlinson | 15 May, 2018
When it comes to collecting customer feedback many of the advantages are clear to see. You get notified of problems with your service, ideas for improvement are generated, customer satisfaction is simple to monitor and churn is easier to avoid. We know this, and...
by Cally Tomlinson | 21 Nov, 2017
We’ve been providing NPS surveys within our users’ native apps for quite a while now, but we’ve not yet taken the time to explain just why we think they work so well. Essentially it comes down to surveying at the right time in the right place, which is why our users...
