by Jonathan Henault | 11 Jun, 2021
“How likely are you to recommend us to a friend or colleague?” As a customer, chances are you’ve heard these questions dozens of times. But did you know that this question isn’t only a measure of personal customer satisfaction? A person’s likelihood to recommend a...
by Jan Kuzel | 1 Apr, 2021
2020 was a challenging year, full of difficulties but, on the other hand, full of opportunities. The whole world was forced into fastened digitalization, accelerating the transition rate by several years and putting the customer satisfaction survey placements at the...
